Privacy Policy
Effective Date: July 20th, 2025
At Milo, your child’s privacy and safety are our highest priorities. We’re committed to building a safe, transparent, and joyful space for your family. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Who We Are
Milo is an AI-powered creativity and emotional intelligence app designed for children ages 7–13. Milo is operated by a team of creators, engineers, and parents dedicated to your child’s well-being.
2. What We Collect
We collect only the minimum information needed to provide a safe and personalized experience.
- Child’s First Name: Entered by the parent to personalize interactions.
- Parent Email: Used for account access, dashboard insights, and support.
- Transcripts & Interaction Logs: Milo stores text-based chats and summaries of interactions to generate emotional insights.
- Voice Recordings (Optional): If enabled, we may temporarily store audio for transcription purposes. You’ll always be notified before this feature is active.
- Parental Dashboard Activity: Logs of emotional trend reports and your usage history.
3. How We Use This Information
- To personalize your child’s Milo experience.
- To provide you with emotional insights and usage reports via the parent dashboard.
- To improve the performance and emotional intelligence of Milo.
- To respond to support requests or technical issues.
We do not use your child’s information for marketing or advertising.
We do not sell or share personal data with third parties.
4. Data Storage & Security
- Currently, data is stored using secure third-party infrastructure (AWS).
- We use encryption and role-based access to ensure your data is safe.
- In the future, Milo will transition to a secure, vertically integrated infrastructure, including an in-house AI model for safer, on-platform processing.
5. Parental Rights
Under the Children’s Online Privacy Protection Act (COPPA), parents have the right to:
- Review or delete any information we’ve collected about their child
- Withdraw consent at any time
- Request deletion of their child’s account
You can contact us at hello@milokids.art to exercise these rights.
6. Third-Party Tools
We may use trusted tools for analytics and error tracking, but no personal child data is ever used for advertising or profiling.
7. Changes to This Policy
We may update this policy as Milo grows. We’ll always notify you if changes affect your rights or your child’s data.
8. Contact Us
If you have any questions or concerns, please email us at:
📧 hello@milokids.art